WayPass delivers personalized AI care management — by voice, by text, and by name — so chronic care patients stay engaged, supported, and on track between clinical visits.
WayPass connects to your existing clinical workflows and handles the high-touch patient outreach that your care team doesn't have time for.
Iris, our AI care companion, calls newly enrolled patients. She already knows their chart — conditions, medications, care plan — so the conversation starts with connection, not data collection.
Together, the patient and Iris identify what matters most — their motivators, their barriers, and one small, achievable first step. Goals are patient-owned, clinician-guided.
Iris follows up by text and voice on a personalized schedule. She tracks progress, recognizes wins, and helps patients work through setbacks — without ever sounding scripted.
Every call synthesizes into a structured summary for the care team: goal progress, flags, state updates, and a recommended next action. Nothing gets lost between calls.
WayPass is not a chatbot with a healthcare skin. It's a clinical-grade AI care management system designed around how real patients actually behave.
Patients talk to Iris like a person who knows them. Warm, unhurried, never reading from a script. Powered by best-in-class AI and voice synthesis.
Every call is guided by a pre-generated plan built from the patient's current state, goals, and care plan. Every call ends with a structured synthesis for the clinical record.
Care plans, goal tracking, and monthly touchpoints structured to support Chronic Care Management documentation and billing requirements.
Iris never diagnoses, advises on medications, or makes clinical decisions. Escalation triggers for emergencies are hardwired, not configurable away.
Iris adapts her cadence, tone, and approach to each patient's PAM level — from newly-diagnosed and overwhelmed to expert self-managers who just need light accountability.
Patient state flows from your existing data. Synthesis flows back. WayPass fits into your workflow, not the other way around.
"The goal isn't more touchpoints. It's the right conversation, at the right moment, with a voice that feels like it knows you."— WayPass Care Management Philosophy
WayPass is a healthcare AI company focused on making personalized care management accessible at scale. Our platform, Iris, is designed to support the millions of patients with chronic conditions who fall through the gaps between clinical visits.
We partner with primary care practices, health systems, and care management organizations to deploy Iris as an extension of their care team — not a replacement for it.
We're working with a select group of early partners. If you're a primary care practice, health system, or care management organization interested in piloting WayPass, we'd love to hear from you.
hello@waypass.netWayPass, Inc.
AI-powered chronic care management for primary care and health systems.
Effective date: May 8, 2026 | Last updated: May 9, 2026
WayPass, Inc. ("WayPass," "we," "us," or "our") operates the WayPass care management platform and the website at waypass.net. This Privacy Policy describes how we collect, use, and protect information when you visit our website or engage with our services.
We collect information you provide directly to us, such as your name, email address, and organization when you contact us or request a demo. We also collect standard web analytics data (pages visited, browser type, referring URL) through first-party analytics to improve our site.
We do not collect, store, or process any Protected Health Information (PHI) through this website. Clinical data within the WayPass platform is governed by separate Business Associate Agreements (BAAs) with our partner organizations.
WayPass uses automated voice and SMS communications as part of its care management platform. These communications are only sent to patients enrolled in a program through a partnering healthcare organization, with appropriate consent obtained at enrollment.
Message frequency varies based on your personalized care plan (typically 2–8 messages per month). Message and data rates may apply.
We do not sell, rent, or trade personal information. We may share information with service providers who help us operate our business, under confidentiality agreements. We may disclose information when required by law.
We use industry-standard security measures including encryption in transit and at rest, access controls, and regular security reviews to protect information in our care. No method of transmission over the internet is 100% secure; we take reasonable precautions appropriate to the sensitivity of the data.
Depending on your location, you may have rights to access, correct, or delete personal information we hold about you. To exercise these rights, contact us at privacy@waypass.net.
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We may update this policy from time to time. We will post changes on this page with an updated effective date.
For privacy questions: privacy@waypass.net
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